Phone Calls represent a very important tool in our industry. Agents handle incoming & outgoing calls following the specific instructions provided by the team.
When
00-24 year round
Who
Jack Davis, John Anderson, Aaron Jones, Amanda Johnson, Steve McQueen
Phone Calls are generally divided into two main categories: Incoming & Outgoing. For all incoming calls we follow few simple steps: #1 Answer First. #2 Listen to the Caller. #3 Answer any questions and resolve all matters in an effective and efficient manner.
Outgoing calls also have a few simple steps: #1 Understand the assignment and the call goal prior to dialing. #2 Focus on the results and direction of the call. #3 Help with any follow up questions.
